Lloyds Transfer

This review is long overdue, since we had Lloyd's move us from one state to another in June 2017, but better late than never. First of all, whoever is in charge of hiring at Lloyd's should get a gold star. Everyone we dealt with - from Reuben the salesman who came out to do our inventory and provide us with a bid, to the packers, to the moving teams, to Joe the office manager/claims guy - were unfailingly pleasant, efficient, and professional. Reuben painstakingly reviewed everything with us, because I told him we'd had a bad moving experience before. When our move schedule changed during their busiest season, Reuben somehow pulled a rabbit out of his hat and accommodated us. The packers were on time and never lost their good mood and careful approach during DAYS of brutal packing. The movers who packed us up had non-stop energy during the all day process of getting our goods onto the trucks. The delivery movers were incredible, even with some unexpected challenges. The driver walked over a MILE in blistering heat to our home in a gated community to get the gate code so the trucks could make our delivery (the office had forgotten to give it to them, along with our cell numbers - their office had been incredibly efficient up until then, so this was a one-off glitch, from our perspective). The delivery crew worked in that same blistering heat to unload all of our household goods They never lost their good humor and care for our items, even though both our entrances required them to use stairs, and one of them required them to walk up a gravel road on a steep incline to get to the other entrance (before encountering more stairs). Joe the office manager/claims guy could not have been more patient and professional with me, and took time to walk me through the ins and outs of their claims process. Lloyds was not the cheapest bid we had for our move, but they were also not the most expensive. I can't imagine that we would've gotten better service, even if we'd gone with one of the more expensive companies (there were two). I wouldn't hesitate to use them again, if I was still in their service area.

Move size: 3 Bedroom Home Service cost: $13911

Carelessness, Profanity, Deceit are words that I use to define my experience with Lloyds Transfer, an agent for North American Van Lines, located in Berryville, Virginia (North).

I am an older, single, retired woman; at the time of the move in 7/2010 I had just split with my husband of 35 years and was still recovering from a hip replacement. I was quite vulnerable. Also on moving day there were different errands I needed to handle (see below). I believe they took advantage of me.

And, it was me, when unpacking, that found the furniture hardware they packed in one of my boxes, noted on their manifest, but didn't use and didn't talk about, to me.

Armoire
In setting up my armoire the team leader ran into problems; he was frustrated and started swearing loudly. Not just "[EDIT]", but "F" this and that, "F" in combination with other words, as well as, "G.

Service cost: $1700

We used Lloyds Moving last month (Dec. 2017) and was surprisingly very disappointed with their service as we have used them in the past and have always been very pleased. It wasn't the easiest move as we were on the 3rd floor in the apt. building. The guys worked hard but were not very careful at all!! They damaged 2 pieces of furniture and dropped a couple of boxes that were clearly marked fragile. The problem was only 1 of the 3 men spoke/read or understood English and he stayed down with the truck. So they could not read what was marked on the boxes and just didn't understand us when we tried to explain to them. We decided to use Lloyds again for this move as we never really had any problem before but we could have gone with another company for a lot less money since there was no concern on their part for our belongings not being damaged. In spite of that, we still gave each guy a good tip but they didn't seem very appreciative. I spoke to the crew manager about the damage and he said it was our responsibility to call the company. They should have at least reported what happened. I fully expected to receive a follow-up call from Reuben or someone from the company to see how the move went and if we had any problems, etc. Never heard from anyone!! I can't in good faith recommend this company anymore and will definitely not be using them in any future moves.

Move size: 2 Bedroom Home Service cost: $1134